Frequently Asked Questions
Product Information
What types of maps do you offer?
We currently offer maps of Olympic host cities. Each map is designed to evoke a sense of pride and nostalgia.
What sizes are available for your canvas and poster maps?
Our maps come in multiple sizes to suit your needs, typically ranging from small (11x14 inches), medium (16x20 inches), and large (20x24 inches)
What materials are your canvas and poster maps printed on?
Our maps are printed on premium matte paper, and high-quality matte canvas. The canvas is stretched over a sturdy 0.75" wooden frame, ensuring durability and a professional gallery look. Both vertical posters have a sleek, glare-free finish that enhances any decor.
Can I customize a map?
Unfortunately, not at this time. We plan to offer this service at some point in the future.
Ordering and Shipping
How do I place an order?
Simply browse our catalog, select the desired map and product, choose your preferred size, and add it to your cart. Proceed to checkout to complete your purchase
What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), and PayPal.
Do you offer international shipping?
Not at this time.
How long will it take to receive my order?
Processing time for orders is typically 2-5 business days. Shipping time varies depending on your location but usually takes between 5-15 business days for domestic orders.
Returns
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, or if your item is damaged or has a manufacturing error, you can return it for a full refund or exchange.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team with your order number and reason for the return. We will provide you with instructions on how to proceed.
Product Care
How do I care for my canvas map?
To keep your canvas map looking its best, avoid direct sunlight, excessive humidity, and dust. Gently wipe with a dry, soft cloth if needed.
Miscellaneous
Can I purchase a digital version of a map?
Currently, we only offer physical printed maps. We do not provide digital versions for download.
Contact and Support
How can I contact customer support?
You can reach our customer support team via email at citylovemaps@gmail.com or through our contact form on the website. We aim to respond within 24 hours.